Refund policy

Payments and Refunds

Service Users contract directly with Company or Service Professional on the Platform. For some services the Company is not a party to any contracts for Services. The Platform facilitates these contracts by supplying a medium through which Service Users can connect with Service Professionals, schedule certain Services, and make payments for certain Services.

The Company charges a fee from the total amount paid by Service Users to Service Professionals for each respective Service booked and performed by using the Platform (“Platform Utilization Fee”).

The Platform Utilization Fee shall be deducted accordingly by the Company from the total amount received by a Service Professional from a Service User for each Service.

Visa or MasterCard debit and credit cards in United Arab Emirates Dirhams are acceptable modes for payment. Service Users are obligated to pay in advance for the Services they order through the Platform or in certain cases Service Users may pay for the Services to Service Professionals in cash. Prior to the scheduled Service, the Company will charge the Service User's credit card according to the amount the Service User has agreed to on the Platform with respect to those Services the Service User has ordered, and for all purchases and payments for reimbursement costs, fees, expenses or applicable taxes associated with a Service and the Service User hereby authorizes the Company to charge the credit card on file in the Service User's Platform account for such amounts. Once payment is made, the Company shall send a confirmation notice to the Service User via e-mail within 24 hours of receipt of payment.

The Company will use third party services to process credit card information. By accepting this Agreement, you are giving the Company (or a third-party payment processor on the Company’s behalf) permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe the Company. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Services must be accurate, complete, and current. The Company retains the right, in its sole discretion, to place a hold on the Service User’s credit card for an ordered or completed Service transaction. Cardholders must retain a copy of their transaction copies and Company policies and rules.

For Services paid by Service Users to Service Professionals in cash, Service Professionals are required to pay the Platform Utilization Fee to the Company within 14 days from the date of completion of the Service.

All Payments by Service Users must be made through the Platform. No refunds or credits will be provided once the Service User 's has paid for the Service or the Service User’s credit card has been charged, except that at the Company’s sole discretion, refunds or credits may be granted in extenuating circumstances. Any refunds or credits will be processed by the Company within 14 days and refunds will be issued only through the original mode of payment.

While the Company uses commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom.

Refund Policy

It is important to Company that the Service Users of our platform use it with confidence anytime a service is booked and therefore to ensure the quality of the service we guarantee the following under our Refund Policy.

I- If the services are not completed according to the final scope and specifications indicated on the Company platform, we will work with you and the Service Provider to understand the problem and correct it to the best of our ability within a reasonable time following receipt of a claim from the Service User. For purposes of this Policy, claim shall mean any complaint made in writing (including but not limited to by e-mail) or filed electronically.

No complete refund is allowed under this policy. The sole and exclusive remedies available to the Service User in the event of incomplete or defective service are set out below and are at the sole discretion and option of Company:

Company may provide the Service User with a complimentary service on the next order made by the Service User when using the Company platform; or

Company may grant a discount coupon on the next order made by the Service User, using the Company platform;

Company may, considering the level of gravity of the defective or incomplete service, grant a pro-rata refund to the Service User, it being expressly understood that any such refund will always be partial in nature and assessed by Company in its sole discretion.

II- If Company’s staff does not show up or arrive on time and the service is not completed, we will work with you and the Service Provider to understand the problem and correct it to be best of our ability or provide a partial refund whenever applicable.

III- Whenever applicable, Company shall process the refund in favor of the Service User either to the Service User bank account or as directed by the Service User in his claim The Service User should expect 2-14 business days for the amount of the refund to his bank account. If no refund is received by the Service User within the aforementioned period, the Service User may report the same to Company

Refund Claim Conditions:

The Service User can file a refund claim when all of the following conditions are satisfied:

The service was booked by the Service User on the Company Platform and complete details were entered correctly by the Service User describing the nature of service, name, contact details, address etc. required for performance of the service by Service Provider.

The service was not performed according to the scope of work detailed on Company platform.

Service appointment was completed within the last 3 days.

The Service was paid for by the Service User.

The Service was not completed due to a cause other that Service User’s fault, omission or negligence.

Refund Claim Restrictions and Limitations

Company’s Refund Policy does not cover the following situations:

Dissatisfaction with pricing or scheduling limitations.

Claims caused by prior service or other service provider that does not belong to Company platform.

Company only provides a platform where the customer and the service provider can be linked together, Company shall not be responsible or liable for any loss or damage (whether direct, indirect, special, consequential or incidental) of any sort whatsoever incurred as the result of any transaction.

The maximum total liability of Company shall not exceed the total amount of service fees actually paid by the Service User.

This Policy shall be an integral part of our Standard Terms and Conditions of Use posted on our website at: www.clearcutgc.com and may be changed at any time without prior notice and any new version shall apply forthwith upon its posting on our website.

Taxes

You acknowledge and understand that the Company acting solely as an intermediary for the collection of fees between a Service User and a Service Professional who choose to enter into an Agreement for Service. You understand and agree that you are solely responsible for VAT requirements in consultation with tax advisors, and that we cannot and do not offer tax advice to users. Further, you understand that the Company shall not be responsible or liable in any manner in relation to tax liability of a Service User or a Service Professional.

Sanctions

The Company does not trade with nor provide any services to OFAC or any other sanctioned countries and/or jurisdictions.